Instrumentation Laboratory has launched the ProDx Remote Support Suite for continuous monitoring of ACL TOP Hemostasis Testing Systems at hospitals and commercial laboratories. This new technology enables remote analyzer diagnostics, rapid and tailored technical support and resolution, enhancing customer experience and laboratory uptime. ProDx Remote Support Suite connects ACL TOP Hemostasis Testing Systems in use at customer sites to the ProDx Secure Data Center, through a virtual private network (VPN).
With proprietary predictive analytics, this information allows technical support and service specialists to identify potential issues before they occur and apply preventive actions. Additionally, it allows specialists to provide remote assistance, targeted investigations and interventions, configurations, and repairs.