Alka Tiwari
Product Manager
Immunoshop India Pvt. Ltd.

Offering Customer Satisfaction with Quality Products

Immunoshop has been known for the quality products and services that it offers. It has become a well-known brand amongst the healthcare fraternity that includes pathology labs, research centers, and hospitals. The ELISA, IFA, blots, rapids, and immunoassay automations have attributed to major market share for the company.

Quality and service have been the backbone of the company, and this could be achieved with a qualified service team that includes engineering and field application support. The team is backed by highly qualified product management team. We believe in customer satisfaction to the core, and this could be achieved by the strong after-sales support by the dedicated account-management team.

With great success in immunoassay segment, Immunoshop is looking forward to enter the field of protein analysis with Omlipo protein analyzer instrument. The instrument is fully automated and is a major attention seeker for small- to medium-sized set-ups that are looking forward to increase their menu. We are also entering into critical care segment with blood gas analyzer. This is planned strategically to have horizontal spread in the complete diagnostics segment.

This year has been a major breakthrough for us as we have partnered with IDEXX, USA, for offering the complete animal diagnostics range, which will be an addition to the already-existing Vetcheck product range.

The company is venturing into a lot of new launches to increase its spread. The new business ideas and models are being implemented to scale up our best services to our customers.

Immunoshop has only one vision – offering customer satisfaction with quality products and best service back-up, with after-sales support. We strive for continuous improvements toward this.

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