NHIA tasks healthcare providers on modern guidelines

The National Health Insurance Authority has called on healthcare providers to provide quality services to enrollees and ensure they have access to good healthcare services.

The authority urged the healthcare providers to follow the guidelines on referral protocols at different levels of care, complaint management, and quality management.

Speaking at the sensitisation programme for newly accredited healthcare facilities, the General Manager/Zonal Coordinator, Femi Akingbade, said there was a need for the sensitisation to enable healthcare providers to follow the standard protocols and guidelines on offering better services to the enrollees.

“We need to ensure that healthcare facilities give optimum satisfaction to our enrollees. We are bothered about quality and we need to teach them what we expect from them as healthcare facilities and to guide them on protocols and guidelines for offering quality services to our people,” Akingbade said.

Also, the Deputy General Manager/State Coordinator, Catherine Tanzamado, said, “we are particular about giving standard services to our enrollees, we are very critical stakeholders.

“If the healthcare providers get it right, then we will get it right. This is the time for us to get it right and let them know what is expected of them, listen to their challenges, and chart a path forward.” Punch