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Health Department Sets up Online Platform for Medical Assistance

In a unique move, district health department in association with various NGOs and doctors of private hospitals have offered an online platform for patients at various camps in the district to get doctors consultation. The online platform with a call center in Kollam and flood relief medical center (FRMC) at Ernakulam General Hospital (EGH) has already offered medical aid to more than 500 patients so far besides providing other services, including supply of medicines to relief camps in the state. On Friday night, a group of private as well as government sector doctors joined hands to float the online platform. Dr Praveen Pai, executive committee member of IMA, Kochi, held preliminary discussions with the district health officials as well as doctors at EGH suggesting the formation of an online service. “Then, Dr Pai went to Kollam where the call center also inundates that we decided to set up the call center in Kollam. We, with the help of an NGO, set up back up call center in Bengaluru as well,” said Dr Haneesh of EGH.

“If the call is for providing medical aid, then, it would be . diverted to doctors in a volunteers’ pool. There are around 300 doctors in the volunteers’ pool working from different stations across the state. When a call is connected, a doctor in the pool, he or she would provide consultation. If further medical aid or treatment is needed, the case will be . available on Google spread sheet at the monitor at the EGH” said Dr Athul Manuel, who is part of the team at the EGH. “The cases would have appeared on the Google spread sheet in three colors. If the case is already solved at the call center level, the color of the case would be green. If there is any emergency, the color would be red. If the case is under process, it would be yellow,” he said. “The patient would have shifted to separate hospitals considering the gravity of the case and a doctor with us will supervise the case until, the patient’s condition stables,” he said If there is any need for shifting the patients using ambulances or being airlifted, the FRMC at EGH will provide whatever is required. “We had airlifted doctors to Kuthiyathodu near Paravur, which was one of the most affected areas in the district. They would be going to such locations with a medical kit which can be termed as a mini-pharmacy,” said Haneesh.

“There were patients who complained of angina as well as choking. With the systematic machinery in place, we could provide medical aid to all those who sought it,” he said. The team also provided medical aid to all those who sought it,” he said. The team also provided medical aid to patients in more than 500 relief camps as well. Around 1000 medical kits were given to Navy from FRMC at Ernakulam general hospital and the kits were supplied in the areas like Kuttanad, Chengannoor and different parts of Ernakulam district,” said Dr Syriac, resident medical officer, EGH. Many doctors with private hospitals, Kerala Government Medical Officers Association, IMA Kochi, Indian Academy Paediatrics and nurses’ unions like United Nurses Association volunteered. Medicines were procured through KMSCL, Karnya and other government schemes as well as from different private hospitals. – TOI

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